A four‐fold regional‐specific approach to TQM: the case of South Eastern Europe

Purpose: This paper aims to increase understanding of the application of total quality management (TQM) initiatives in business environments that differ from those where it emerged. Organisations within such environments, which are often less developed, may wish to adopt relatively sophisticated ini...

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Bibliographic Details
Main Author: Alexandros Psychogios
Format: Default Article
Published: 2010
Subjects:
Commerce, management, tourism and services
Applied mathematics
Total quality management
Organizational culture
Service industries
Europe
Online Access:https://hdl.handle.net/2134/24106959.v1
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