Getting to the heart of the debate: TQM and middle manager autonomy

The purpose of this paper is to address the generic research question of the effects of the implementation of Total Quality Management (TQM) on managers’ lives. In particular, this study focuses on TQM effects on middle managers’ (MMs) autonomy. Through a multi-modal research approach based on a com...

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Bibliographic Details
Main Authors: Alexandros Psychogios, Adrian Wilkinson, Leslie T Szamosi
Format: Default Article
Published: 2009
Subjects:
Commerce, management, tourism and services
Total Quality Management (TQM)
middle managers (MM)
autonomy
monitoring
empowerment
Online Access:https://hdl.handle.net/2134/24106974.v1
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