Understanding total quality management in context: qualitative research on managers’ awareness of TQM aspects in the Greek service industry

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and...

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Bibliographic Details

Main Authors:	Alexandros Psychogios, Constantinos Priporas
Format:	Default Article
Published:	2007
Subjects:	Specialist studies in education Managers Total Quality Management Soft and Hard Side of TQM Greek Service Organizations In Depth Interviews
Online Access:	https://hdl.handle.net/2134/24106989.v1
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