The impact of service separation on value: A longitudinal study of user and provider experiences in a mental health service

Digital innovations are changing how public organizations deliver services through the creation of service separation. Service separation refers to the decoupling of service production and consumption in digital platforms, which affects both users and providers alike. Since the global pandemic, serv...

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Bibliographic Details
Main Authors: Higor Leite, Ian Hodgkinson, Ana Vitória Lachowski Volochtchuk
Format: Default Article
Published: 2023
Subjects:
Commerce, management, tourism and services
Policy and administration
Political science
mental health services
public service ecosystem
service separation
value creation and destruction
value in context
Online Access:https://hdl.handle.net/2134/24638418.v1
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