Relational messages in product design

This paper introduces the concept of relational messages to examine the social and psychological aspects of product design. The concept mainly draws on communication theories and insights arising from empirical research regarding users’ emotional responses to service tangibles. It offers an alternat...

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Bibliographic Details

Main Author:	Kathy Lo
Format:	Default Conference proceeding
Published:	2011
Subjects:	Other creative arts and writing not elsewhere classified Relational message Product design Service design Product experience Relational value Studies in the Creative Arts and Writing not elsewhere classified
Online Access:	https://hdl.handle.net/2134/9384
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