Designing service evidence for positive relational messages

This article discusses relational messages in the design of service evidence based on insight gained from empirical research. Photo elicitation and in-depth interviews were the key research methods used in understanding hotel guest experiences for design opportunities. The findings reveal that custo...

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Bibliographic Details
Main Author: Kathy Lo
Format: Default Article
Published: 2011
Subjects:
Other creative arts and writing not elsewhere classified
Service design
Relational message
Service evidence
Experience design
Visual communication
Photo elicitation
Studies in the Creative Arts and Writing not elsewhere classified
Online Access:https://hdl.handle.net/2134/10353
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