Service design and experience design: what unites us is greater than what divides us

This position paper draws on experiences of working within service design and experience design in the UK in order to reflect on the key differences and growing similarities between these two practices. The challenges faced by design agencies are described and in particular those arising from the cl...

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Bibliographic Details
Main Authors: Aleksandra Melnikova, Val Mitchell
Format: Default Conference proceeding
Published: 2018
Subjects:
Design not elsewhere classified
Experience design
Service design
Design practice
Design Practice and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/35453
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https://hdl.handle.net/2134/35453

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