Inclusive service design: in search of better services

Service Design focuses on designing services which are usable and desirable from the users’ perspective, and efficient and different from the organizations’ perspective. However, users are diverse and possess a variety of capabilities, needs, and desires, which presents specific challenges for Servi...

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Bibliographic Details

Main Authors:	Carlos Aceves-Gonzalez, Sharon Cook, Andrew May
Format:	Default Conference proceeding
Published:	2014
Subjects:	Design not elsewhere classified Inclusive service design Human factors Service design Inclusive design Bus service Older people Design Practice and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/17581
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