Role of ergonomics in re-designing job design in call centres

Purpose of the article: Ergonomics focus, regarding job design is to address the issue of fitting the job to the worker. This means that other things such as space, matter, pedagogical parameters and organizational environment need to be adjusted to the worker, to obtain optimal performance. Hence i...

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Bibliographic Details
Main Author: Silvia Ahmed
Format: Default Article
Published: 2019
Subjects:
Design not elsewhere classified
Job design
Physical ergonomics
Cognitive ergonomics
Organizational ergonomics
Call centres
Design Practice and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/38077
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