The application and development of inclusive service design in the context of a bus service

This thesis investigates the design of inclusive services by integrating theory and approaches from the domains of Service Design and Inclusive Design. This integration was used to evaluate bus service use by younger and older people and the role of other stakeholders. The research was carried out t...

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Bibliographic Details
Main Author: Carlos Aceves-Gonzalez
Format: Default Thesis
Published: 2014
Subjects:
Design not elsewhere classified
Inclusive services
Inclusive design
Service design
Human factors
Inclusive service design
Younger and older people
Inclusive service blueprint
Bus service
Public transport
Design Practice and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/16265
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