Case study: evaluating the use of an electronic messaging system in business.

This experience report outlines problems encountered whilst monitoring employees communication and how they were overcome. Ethical issues were raised in the recording of individual email messages. To overcome the Hawthorne effect but also to take into account the ethical considerations of monitoring...

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Bibliographic Details

Main Authors:	Tom Jackson, Ray Dawson, Darren Wilson
Format:	Default Text
Published:	2001
Subjects:	Other information and computing sciences not elsewhere classified untagged Information and Computing Sciences not elsewhere classified
Online Access:	https://hdl.handle.net/2134/488
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