APA (7th ed.) Citation

Burgess, A. K., Jackson, T., & Edwards, J. (2004). The effectiveness of training in reducing email defects.

Chicago Style (17th ed.) Citation

Burgess, Anthony K., Tom Jackson, and Janet Edwards. The Effectiveness of Training in Reducing Email Defects. 2004.

MLA (9th ed.) Citation

Burgess, Anthony K., et al. The Effectiveness of Training in Reducing Email Defects. 2004.

Warning: These citations may not always be 100% accurate.