Modelling the satisfaction of contractors: the impact of client performance

An assessment of the performance of UK clients on 55 ‘case projects’ as considered by contractors is presented and used to develop models of contractors’ satisfaction. Principal component analysis reveals five dimensions to contractor satisfaction, classified in this research as (i) ‘support provide...

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Bibliographic Details

Main Authors:	Robby Soetanto, David G. Proverbs
Format:	Default Article
Published:	2002
Subjects:	Other built environment and design not elsewhere classified Client performance criteria Multiple regression analysis Performance and satisfaction attributes Performance assessment Built Environment and Design not elsewhere classified
Online Access:	https://hdl.handle.net/2134/16603
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