Modelling client satisfaction levels: the impact of contractor performance

The performance of contractors is known to be a key determinant of client satisfaction. Here, using factor analysis, clients’ satisfaction is defined in several dimensions. Based on clients’ assessment of contractor performance, a number of satisfaction models are presented, developed using the mult...

Full description

Bibliographic Details

Main Authors:	Robby Soetanto, David G. Proverbs
Format:	Default Article
Published:	2002
Subjects:	Other built environment and design not elsewhere classified Contractor performance criteria Multiple regression analysis Performance and satisfaction attributes Performance assessment Built Environment and Design not elsewhere classified
Online Access:	https://hdl.handle.net/2134/16600
Tags:	Add Tag No Tags, Be the first to tag this record!