Customer satisfaction: a framework for assessing the service quality of urban water service providers in Abuja, Nigeria

In recent years, the usual measure of service quality through recorded complaint alone in natural monopolies such as urban water service provision is regarded by literature as inadequate. The aim of this study is to develop and test a model customer satisfaction framework for assessing the performan...

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Bibliographic Details
Main Author: Victor Olanrewaju Ojo
Format: Default Thesis
Published: 2011
Subjects:
Other built environment and design not elsewhere classified
Service quality
Customer satisfaction
Voice
Urban water supply
Built Environment and Design not elsewhere classified
Online Access:https://hdl.handle.net/2134/9133
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https://hdl.handle.net/2134/9133

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