The influence of customer perceptions of urban utility water services on bill payment behaviour: findings from Uganda

Intensive research activities in low-income countries during the International Drinking Water Supply and Sanitation Decade (1981-1990) led to the conclusion that cost recovery is a prerequisite for the sustainability of water services provision. The challenges for cost recovery are greater in urban...

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Bibliographic Details
Main Author: Sam Kayaga
Format: Default Thesis
Published: 2002
Subjects:
Other built environment and design not elsewhere classified
Urban water utilities
Service quality
Customer satisfaction
Willingness-to-pay for services
Developing countries
Built Environment and Design not elsewhere classified
Online Access:https://hdl.handle.net/2134/11741
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