Designing the recipient: managing advice resistance in institutional settings

In this paper we consider a collection of conversational practices that arise when a professional is faced with extended resistance to their offered advice. Our data is comprised of telephone calls to a UK child protection helpline. The practices we identify occur repeatedly across our corpus of adv...

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Bibliographic Details
Main Authors: Alexa Hepburn, Jonathan Potter
Format: Default Article
Published: 2011
Subjects:
Sociology not elsewhere classified
Other human society not elsewhere classified
Other language, communication and culture not elsewhere classified
Helpline
Advice
Conversation analysis
Discursive psychology
Institutional talk
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Language, Communication and Culture not elsewhere classified
Studies in Human Society not elsewhere classified
Sociology
Online Access:https://hdl.handle.net/2134/9343
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