Identifying and responding to possible ‘-isms’ in institutional encounters: alignment, impartiality and the implications for communication training

This paper examines sequences of interaction in which speakers utter a possible -ism; that is, something possibly racist, sexist, or otherwise prejudiced, in the course of making, warranting or defending against complaints. Recorded encounters between mediators and their (prospective) clients were a...

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Bibliographic Details

Main Author:	Elizabeth Stokoe
Format:	Default Article
Published:	2015
Subjects:	Other human society not elsewhere classified Other language, communication and culture not elsewhere classified Racism Sexism Mediation Complaints Conversation analysis Communication training Impartiality Language, Communication and Culture not elsewhere classified Studies in Human Society not elsewhere classified
Online Access:	https://hdl.handle.net/2134/17537
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