Beyond neutrality: professionals’ responses to clients’ indirect complaints in a Therapeutic Community for people with a diagnosis of mental illness

Previous research has evidenced that in different institutional settings professionals are cautious when responding to clients’ indirect complaints and tend to avoid siding either with the clients/ complainants or the complained-of absent parties. In this article we use the method of Conversation An...

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Bibliographic Details

Main Authors:	Marco Pino, Luigina Mortari
Format:	Default Article
Published:	2014
Subjects:	Other human society not elsewhere classified Linguistics not elsewhere classified Other language, communication and culture not elsewhere classified Conversation analysis Indirect complaints Mental health Neutrality Rehabilitation Therapeutic Community Linguistics Language, Communication and Culture not elsewhere classified Studies in Human Society not elsewhere classified
Online Access:	https://hdl.handle.net/2134/19003
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