The pivot point between problem presentation and advice in a health helpline service

This paper examines interactions between callers to a health helpline and specialist nurses. Helpline call-takers must judge the appropriate moment to move from listening to the caller's problem to offering them the appropriate service. In a study of Parkinson's UK nurse call-takers, we fi...

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Bibliographic Details

Main Authors:	Steven Bloch, Charles Antaki
Format:	Default Article
Published:	2018
Subjects:	Other human society not elsewhere classified Linguistics not elsewhere classified Other language, communication and culture not elsewhere classified untagged Linguistics Language, Communication and Culture not elsewhere classified Studies in Human Society not elsewhere classified
Online Access:	https://hdl.handle.net/2134/36211
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