Closing calls to a cancer helpline: expressions of caller satisfaction

Objective: This study provides an alternative approach to assessing caller satisfaction focussing on how callers express their appreciation of the service provided during the call, as the calls draw to a close. Methods: Conversation analysis is used to analyse 99 calls between callers and cancer spe...

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Bibliographic Details
Main Authors: Paul Drew, Paul Woods, Geraldine M. Leydon
Format: Default Article
Published: 2015
Subjects:
Other human society not elsewhere classified
Other language, communication and culture not elsewhere classified
Cancer care
Helplines
Caller satisfaction
Conversation analysis
Call closings
Language, Communication and Culture not elsewhere classified
Studies in Human Society not elsewhere classified
Online Access:https://hdl.handle.net/2134/17649
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