Effective triaging in general practice receptions: a conversation analytic study

When patients call to make appointments at the doctors, the relative urgency of their healthcare needs is something that ‘triaging’ systems are designed to establish. This chapter investigates how receptionist-led triage unfolds in patients’ calls to general practice surgeries. We collected 2780 aud...

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Bibliographic Details

Main Authors:	Rein O. Sikveland, Elizabeth Stokoe, Z. Demjen
Format:	Default Book chapter
Published:	2020
Subjects:	Other human society not elsewhere classified Other language, communication and culture not elsewhere classified untagged Language, Communication and Culture not elsewhere classified Studies in Human Society not elsewhere classified
Online Access:	https://hdl.handle.net/2134/35240
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