The order of ordering: analysing customer-bartender service encounters in public bars

This thesis will explore how customers and bartenders accomplish the service encounter in a public house, or bar. Whilst there is a body of existing literature on service encounters, this mainly investigates customer satisfaction and ignores the mundane activities that comprise the service encounter...

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Bibliographic Details
Main Author: Emma Richardson
Format: Default Thesis
Published: 2014
Subjects:
Other human society not elsewhere classified
Other language, communication and culture not elsewhere classified
Conversation analysis
Video data analysis
Interaction
Service encounters
Language, Communication and Culture not elsewhere classified
Studies in Human Society not elsewhere classified
Online Access:https://hdl.handle.net/2134/14293
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