Formulating and managing neighbourhood complaints: a comparative study of service provision

This thesis investigates how members of the public report neighbourhood problems in telephone inquiry calls to antisocial behaviour, environmental health, and mediation services in the United Kingdom (UK). It provides the first comparative analysis of how similar kinds of concerns (e.g., noise, smel...

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Bibliographic Details
Main Author: Marc Alexander
Format: Default Thesis
Published: 2018
Subjects:
Other human society not elsewhere classified
Other language, communication and culture not elsewhere classified
Agency
Antisocial behaviour
Comparative analysis
Complaints
Conversation analysis
Discursive psychology
Environmental health
Identity
Institutions
Mediation
Neighbour disputes
Noise
Recipient design
Language, Communication and Culture not elsewhere classified
Studies in Human Society not elsewhere classified
Online Access:https://hdl.handle.net/2134/37566
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