Capturing the student user experience (UX) in York and Loughborough University Library buildings

Purpose – In higher education libraries, the concept of the user experience has increased in profile and importance. The concept of the “student as customer” has generated much debate but there is general agreement that universities need to be more successful in meeting student expectations. A key s...

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Bibliographic Details
Main Authors: Katie Burn, Matthew S. Cunningham, Liz Waller, Emma Walton, Graham Walton
Format: Default Article
Published: 2016
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Online Access:https://hdl.handle.net/2134/22885
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