The use of IT to support TQM in the Malaysian public sector

Both total quality management (TQM) and the use of information technology (IT) have been widely researched over recent years. However, there has been no well-founded empirical research on the two together - on how IT can support TQM practices. A scarcity of empirical studies on the role of IT in TQM...

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Bibliographic Details

Main Author:	Chooi-Leng Ang
Format:	Default Thesis
Published:	2000
Subjects:	Other commerce, management, tourism and services not elsewhere classified Total Quality Management Information Technology Malaysia Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/7277
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