Resigned robots and aspiring artisans: a conceptualisation of the IT service support worker

In the last two decades the IT service support worker has emerged to be a worker-type of considerable socio-economic importance. Such workers are symbolic of the trends towards the importance of information/knowledge and information technology within modern economic/political systems. Such systems,...

Full description

Saved in:
Bibliographic Details
Main Author: Clive Trusson
Format: Default Thesis
Published: 2013
Subjects:
Other commerce, management, tourism and services not elsewhere classified
IT Service Management
ITIL
Knowledge work
Service work
IT work
IT service support
Knowledge workers
Service workers
IT workers
Schutz
Creativity
Craft
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/13335
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

https://hdl.handle.net/2134/13335

Similar Items