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Towards a common measure of operational effectiveness for the UK Fire and Rescue Service

Operational effectiveness explains how well an organisation is performing in terms of maximising their resources to provide goods and/or services and reduce deficits. Within conventional operations management (OM), performance objectives focus around quality, cost, flexibility, speed and dependabili...

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Bibliographic Details
Main Authors: Karen Maher, Nicola Bateman, Raymond Randall
Format: Default Article
Published: 2015
Subjects:
Online Access:https://hdl.handle.net/2134/21112
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