A knowledge management perspective to shared service centers: a case study of a finance SSC

Purpose - The chapter presents case evidence to argue that rather than comprising noncore, back-office business support services, shared service centers (SSCs), when viewed from a knowledge management perspective, can create both valuable and firm-specific resources and dynamic capabilities.

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Bibliographic Details
Main Authors: Ian Herbert, Will Seal
Format: Default Article
Published: 2014
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Knowledge management
Outsourcing
Shared service centers
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/16812
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