The role of ICTs in the servitization and degradation of IT professional work

Recently IT work has been subjected to management approaches that apply production methods to service work. Specialized ICTs used by IT professionals have played an important role in this ‘service turn’, but this has not been adequately explored in the literature. Via a qualitative study of IT profe...

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Bibliographic Details
Main Authors: Clive Trusson, Donald Hislop, Neil Doherty
Format: Default Article
Published: 2018
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Professional work
Autonomy
Managerialism
IT service management
Deskilling
Control
Servitization
Job quality
IT workers
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/32654
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https://hdl.handle.net/2134/32654

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