Retail relationships in a digital age

Technological developments in retail service delivery raise new questions concerning the nature of relationships between retailers and customers. Through an online survey based on established dimensions of relationships, this study examines how customers perceive a range of technologically mediated...

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Bibliographic Details

Main Authors:	Kathy Keeling, Debbie Keeling, Peter McGoldrick
Format:	Default Article
Published:	2013
Subjects:	Other commerce, management, tourism and services not elsewhere classified Retail relationships Relationship dimensions Technology-mediated relationships E-Retailing Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/17122
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