Exploring the impact of customer feedback on the well-being of service entities - a TSR perspective

Purpose – Adopting the transformative service research (TSR) perspective, the purpose of this paper is to investigate the impact of positive customer feedback on the well-being of front-line employees, companies, and society. Using a multidisciplinary approach, the overlooked area of “positive feedb...

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Bibliographic Details
Main Authors: Linda Nasr, Jamie Burton, Thorsten Gruber, Jan Kitshoff
Format: Default Article
Published: 2014
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Well-being
Transformative service research
Positive organizational behavior
Customer feedback
Positive feedback
Psychological capital (PsyCap)
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/15830
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