Optimising e-mail communication: the impact of seminar and computer based training

Employees continue to report multifarious e-mail concerns ('e-mail defects') including ambiguous unclear messages, e-mail overload, security and privacy issues, and e-mail interruptions. These defects have an effect on employee efficiency and effectiveness. This paper explores the importan...

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Bibliographic Details
Main Authors: Tom Jackson, Sharman Lichtenstein
Format: Default Article
Published: 2011
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Distributed computing and systems software not elsewhere classified
Information systems not elsewhere classified
E-mail communications
SBT
Seminar-based training
CBT
Computer-based training
Workplace communication
Email costs
Information Systems
Distributed Computing
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/14803
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