Examining student satisfaction with higher education services: using a new measurement tool

Purpose – This paper aims to investigate how students perceive the services they are offered at a German university and how satisfied they are with them. Design/methodology/approach – An evaluation study using a new tool to measure 15 dimensions of student satisfaction at an institutional level that...

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Bibliographic Details
Main Authors: Thorsten Gruber, Stefan Fuss, Roediger Voss, Michaela Glaeser-Zikuda
Format: Default Article
Published: 2010
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Customer-satisfaction
Customer services quality
Germany
Higher education
Students
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/11928
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