Which classroom service encounters make students happy or unhappy?: insights from an online CIT study

Purpose – This paper explores satisfactory and dissatisfactory student-professor encounters in higher education from a student’s perspective. The critical incident technique (CIT) is used to categorise positive and negative student-professor interactions and to reveal quality dimensions of professor...

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Bibliographic Details

Main Authors:	Roediger Voss, Thorsten Gruber, Alexander E. Reppel
Format:	Default Article
Published:	2010
Subjects:	Other commerce, management, tourism and services not elsewhere classified Other education not elsewhere classified Service quality Higher education Critical incident technique Education Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/11933
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