Designing emotion-centred Product Service Systems: the case of a cancer care facility

Product Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the...

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Bibliographic Details
Main Authors: Patrick Stacey, Bruce S. Tether
Format: Default Article
Published: 2015
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Information systems not elsewhere classified
Case study
Design process
Human factors
System design
Information Systems
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/20478
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