Brave new world: service robots in the frontline

Purpose – The service sector is at an inflection point with regard to productivity gains and service industrialization similar to the industrial revolution in manufacturing that started in the eighteenth century. Robotics in combination with rapidly improving technologies like artificial intelligenc...

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Bibliographic Details
Main Authors: Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, Antje Martins
Format: Default Article
Published: 2018
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Consumer behaviour
Ethics
Artificial intelligence
Privacy
Service robots
Markets
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/35221
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https://hdl.handle.net/2134/35221

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