Using a model of the performance measures in Soft Systems Methodology (SSM) to take action: a case study in health care

This paper uses a case study of a multidisciplinary colorectal cancer team in health care to explain how a model of performance measures can lead to debate and action in Soft System Methodology (SSM). This study gives a greater emphasis and role to the performance measures than currently given in ty...

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Bibliographic Details
Main Authors: Katherine Kotiadis, Antuela Tako, Etienne A.J.A. Rouwette, Christos Vasilakis, J. Brennan, P. Gandhi, H. Wegstapel, F. Sagias, P. Webb
Format: Default Article
Published: 2013
Subjects:
Other commerce, management, tourism and services not elsewhere classified
SSM
Measures of performance
Facilitation
Multidisciplinary teams
Health service
Practice of OR
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/14616
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https://hdl.handle.net/2134/14616

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