The impact of the Balanced Scorecard in libraries: from performance measurement to strategic management

A literature review of the development of the Balanced Scorecard in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent to a sample of 49 academic, public and national librari...

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Bibliographic Details
Main Authors: Marta de la Mano, Claire Creaser
Format: Default Article
Published: 2014
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Information systems not elsewhere classified
Library and information studies not elsewhere classified
Balanced Scorecard
Libraries
Performance measurement
Strategic management
Information Systems
Library and Information Studies
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/21950
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