The SERVICE framework: a public-service-dominant approach to sustainable public services

In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public...

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Bibliographic Details

Main Authors:	Stephen P. Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
Format:	Default Article
Published:	2015
Subjects:	Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/19047
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