Billions of impoverished people deserve to be better served: A call to action for the service research community

Purpose – The purpose of this paper is to create a movement within the service research community that aspires to help the billions of impoverished people across the world achieve better service from each other, from their communities, from corporations, from their governments, and from nongovernmen...

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Bibliographic Details

Main Authors:	Raymond P. Fisk, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy Ostrom, Lia Patricio, Javier Reynoso, Roberta Sebastiani
Format:	Default Article
Published:	2016
Subjects:	Other commerce, management, tourism and services not elsewhere classified Transformative service research Systems theory Service design Base of the pyramid Community action research Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/20907
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