What causes imbalance in complex service networks? Evidence from a public health service

Purpose – Service networks are inherently complex as they comprise of many interrelated actors, often driven by divergent interests. This can result in imbalance, which refers to a situation where the interests of at least one actor in a network are not secured. Drawing on the “balanced centricity”...

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Bibliographic Details

Main Authors:	K. Verleye, E. Jaakkola, Ian Hodgkinson, Gyuchan Thomas Jun, G. Odekerken-Schroder, J. Quist
Format:	Default Article
Published:	2017
Subjects:	Other commerce, management, tourism and services not elsewhere classified Complex service systems Service networks Value co-creation Institutional logics Balanced centricity Public services Health services Stakeholder theory Service-dominant logic Mid- Staffordshire Trust NHS Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/22583
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