Organic structures for manufacturing support services: the role of affective commitment

Manufacturing support services, operating as call centres, are one of the fastest growing and preferred means of service delivery in today's ever-changing manufacturing environment. The call centre has a significant potential to provide support to manufacturing organizations with business intel...

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Bibliographic Details
Main Author: Ayham A.M. Jaaron
Format: Default Thesis
Published: 2010
Subjects:
Mechanical engineering not elsewhere classified
Manufacturing support services
Affective commitment
Organic structures
Manufacturing
Service design
Service operations
Mechanistic structures
Systems thinking
Case study
Implementation methodology
Mechanical Engineering not elsewhere classified
Online Access:https://hdl.handle.net/2134/6338
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