Fostering sustainable performance in services through systems thinking

This paper aims to investigate the impact of designing service operations using the systems thinking approach on the sustainable performance of service organisations. Data was collected from a survey conducted with 183 service organisations that have implemented the systems thinking approach. Using...

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Bibliographic Details
Main Authors: Ayham A.M. Jaaron, Chris Backhouse
Format: Default Article
Published: 2018
Subjects:
Mechanical engineering not elsewhere classified
Sustainability
Sustainable performance
Service management
Service operations
TBL of sustainability
Systems thinking
Service industries
Sustainable design
Mechanical Engineering not elsewhere classified
Online Access:https://hdl.handle.net/2134/36186
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