A systems approach for forward and reverse logistics design: maximising value from customer involvement

PURPOSE. There is significant potential for adding value by involving customer in the design process and delivery of logistic services. In order to add value to the overall logistic system, this paper proposes applying an integrated systems approach for the design of forward and reverse logistics se...

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Bibliographic Details
Main Authors: Ayham A.M. Jaaron, Chris Backhouse
Format: Default Article
Published: 2016
Subjects:
Mechanical engineering not elsewhere classified
Logistic services
Logistic services design
Reverse logistics
Forward logistics
Service operations
Learning logistics
Service design
Customer demand
Mechanical Engineering not elsewhere classified
Online Access:https://hdl.handle.net/2134/20557
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