Lean manufacturing in public services: prospects for value creation

The purpose of this paper is to investigate the utilization of lean manufacturing systems in public service operations for poten- tial added value. A case study of lean manufacturing implementation at a UK city council was carried out using in-depth interviews with key personnel coupled with documen...

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Bibliographic Details
Main Authors: Ayham A.M. Jaaron, Chris Backhouse
Format: Default Article
Published: 2010
Subjects:
Mechanical engineering not elsewhere classified
Public services
Lean manufacturing
Affective commitment
Service delivery
Mechanical Engineering not elsewhere classified
Online Access:https://hdl.handle.net/2134/10746
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