Trade-offs in managing commercial consumer returns for online apparel retail

Purpose The objective of this research is to investigate how online apparel retailers make trade-offs in achieving efficiency in handling consumer returns, attempting to reduce the number of consumer returns they are faced with, and increasing sales through returns management. Design/methodology/app...

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Bibliographic Details

Main Authors:	Sander de Leeuw, Beatriz Minguela-Rata, Ehsan Sabet, Jaap Boter, Runa Sigurdardottir
Format:	Default Article
Published:	2016
Subjects:	Mechanical engineering not elsewhere classified untagged Mechanical Engineering not elsewhere classified
Online Access:	https://hdl.handle.net/2134/21134
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