Service organisations resilience through the application of the vanguard method of systems thinking: A case study approach

The construct of organisational resilience is embedded in a set of individual level attributes and organisational level processes; however, there seems to be scarcity in the current literature of resilient models of operation that can amalgamate these two interlinked levels. This paper is an attempt...

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Bibliographic Details
Main Authors: Ayham A.M. Jaaron, Chris Backhouse
Format: Default Article
Published: 2014
Subjects:
Mechanical engineering not elsewhere classified
Organisational resilience
Service delivery
Vanguard method
Affective commitment
Service organisations
Two-dimensional resilience
Mechanical Engineering not elsewhere classified
Online Access:https://hdl.handle.net/2134/26386
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