Determinants of customer decisions to pay utility water bills promptly

Cost recovery is a prerequisite for sustainable water service provision. For water utilities, one of the key determinants of overall cost recovery efficiency is the ability to recover payment, within a reasonable timeframe, for all the water bills sent to customers. This study used empirical data, o...

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Bibliographic Details
Main Authors: Josses Mugabi, Sam Kayaga, Ian Smout, Cyrus Njiru
Format: Default Article
Published: 2010
Subjects:
Bill payment behaviour
Developing countries
Small towns
Theory of planned behaviour
Uganda
Water services
Willingness to pay
Online Access:https://hdl.handle.net/2134/11827
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