The influence of commercial and customer orientation on utility efficiency: empirical evidence from NWSC, Uganda
Many water utilities in low income countries, in an effort to revamp their performances often begin with heavy infrastructural investment projects. Experience has shown that focussing on this engineering approach alone does not deliver the required efficiency gains. In this paper, we make use of dat...
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| Main Authors: | , , |
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| Format: | Default Conference proceeding |
| Published: |
2005
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| Subjects: | |
| Online Access: | https://hdl.handle.net/2134/28666 |
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